Thread of Security

Things I Hate

Being on hold.
Being on hold with support.
Being on hold with support while listening to their E-Z listening muzak.
Being on hold with support while listening to their E-Z listening muzak with tantilizing breaks that make you think, "Someone is going to answer the phone!" And no one does.
Being on hold with support while listening to their E-Z listening muzak.
Being on hold with support.
Being on hold.

I'm telling you, Phone Support departments need to do the following things -
1) Analyze calls and keep a day or so's worth of logs so that if you call in and follow the same basic set of menu options, you get routed to the same person as before. Because if you had an issue recently, that person might be the exact person you wanted to talk to.
2) Have options so you don't have to listen to E-Z listening muzak.
3) Not leave me on hold for 15 minutes.
4) Hire more people so I don't have to be on hold.